1. Why don't the video clips play properly?
   There can be many reasons for video clips to play improperly. Here are some possible causes:
   • The computer's processor is too slow. The recommended minumum is 266MHz. The lower quality video in the 166mhz version of Pilote Número Uno has been designed to help users of lower specification machines.
   • The CD-ROM drive's read speed is too low. The recommended minimum is quad-speed, or 4x.
   • Windows is not optimizing the CD-ROM's data access.
   To check the size of your CD-ROM's supplemental cache on Windows 98 or ME, right click on the My Computer icon on your desktop and select Properties from the pop-up menu. From the System Properties window that pops up, select the Performance tab at the top and then click on the File System button, under the Advanced settings section. In the File System Properties window that pops up, select the CD-ROM tab at the top. In the Settings section, you are able to set the Supplemental cache size and optimize the access pattern for the CD-ROM drive. It is recommended that the supplemental cache size is set to Large and that you optimize the access pattern for Quad-speed or higher
   • The computer has less than 64MB of RAM. Although Pilote Número Uno will function with less than 64MB of RAM installed in your machine, Windows will rely more heavily on virtual memory and hence play the video clips less smoothly.
   • The surface of the CD is damaged or not clean. The video clips need to run directly from the CD, so imperfections on the disc can upset playback.
   
   
2. Why doesn't Pilote Número Uno start by itself?
   It may be that the Autorun facility has been turned off. This may be due to security settings on your machine. For instance, if you only have limited access privileges as a user, you may need to log in as an administrator to enable the Autorun facility. By creating a Shortcut to the Pilote Número Uno CD-ROM, you should be able to start the CD-ROM even with limited privileges.
   
   To create a Shortcut to the CD-ROM, double-click on the My Computer icon on your desktop. Ensure that the CD-ROM is in the drive. Drag the CD icon from the My Computer window to the desktop using the right mouse button. Select Create Shortcut Here from the pop-up menu. If you drag the CD icon to the desktop using the left mouse button, an alert box will usually ask you if you want to create a shortcut, rather than copying the CD-ROM to your desktop.
   
   To enable the Autorun facility on Windows 98 or ME, right click on the My Computer icon on your desktop and select Properties from the pop-up menu. From the System Properties window that pops up, select the Device Manager tab at the top. Locate your CD-ROM device in the list by selecting the View devices by type option at the top and then locating the CDROM branch. To expand the CDROM branch, click on the plus (+) sign on its left. Double-click on your CD-ROM's name to view its Properties window. In the Properties window that pops up, select the Settings tab from the top. For the Autorun facility to be enabled on the drive, the checkbox labelled Auto insert notification, under the Options section, needs to be set by checking the box and clicking on the OK button.
   
   
3. Why doesn't the sound play in time with the video?
   This usually happens for one of the following reasons:
   • The computer's processor is too slow. The recommended minumum is 266MHz. Try using the 166mhz version of Pilote Número Uno.
   • The CD-ROM drive's read speed is too low. The recommended minimum is quad-speed, or 4x.
   • The computer has less than 64MB of RAM.
   See note 1 for more details.
   • The computer may suffer from what are known as 'memory leaks'. In this case, quitting Pilote Número Uno and then restarting it can often remedy the problem.
   
   
4. How do I print from Pilote Número Uno?
   There is no printing functionality built into Pilote Número Uno. However, you can use the built-in screen capture/printing facility of Windows or Macintosh.
   
   For Windows, pressing the Print Screen button on the keyboard will copy the screen to the clipboard. Using most graphics software packages, you can then paste the image from the clipboard.
   
   For Macintosh, the combination of Command-Shift-3 on the keyboard will save the screen image to a file on your local disc, named "Picture 1".
   
   
5. How can I run Pilote Número Uno on a network?
   Pilote Número Uno is not really designed to run on a network due to the high demands of video playback. Each user should be running a separate disc on their own machine. However, if you believe that your network will cope with the required data rate, please contact KETV to discuss you requirements. Pilote Número Uno requires QuickTime to be installed on each machine running Pilote Número Uno. We have included a QuickTime installer package on this disc for system adminstrators along with notes for RM Networks machines.
   
   
6. Why does it want to install QuickTime again, even though I've already installed it and restarted the computer?
   This is likely to be due to access privileges on your computer, or because you are on a network. Consult your system administrator or see note 5.
   
   
7. Why am I having trouble starting Pilote Número Uno in Windows 2000, ME or XP?
   This may be due to the installation of QuickTime. First, try running the QuickTime installer found on this CD-ROM manually.
   More recent versions of QuickTime will also be available from http://www.apple.com
   
   
8. How do I use Pilote Número Uno on a Macintosh?
   Pillote Número Uno should run quite happily on any Macintosh running system 8.0 or later. Firstly ensure you have QuickTime 4.0 or later installed and then simply double-click the StartPiloteNúmero Uno icon to launch the program. You will find the Macintosh version of the QuickTime 5 installer in the folder called Data on this CD-ROM.
   
   
9. How do I pause the video clips?
   Along the bottom edge of each video clip you should find controls to pause, play, step forward and backward as well as volume control. You can also control the video clip by dragging the progress slider or clicking anywhere along the progress bar.
   
   
10. How can I use Pilote Número Uno without installing QuickTime, even though it says I need it?
    This CD-ROM will simply not run unless QuickTime version 4.0 or later is installed on the computer.
    
    
11. How do I determine whether I have QuickTime already installed?
    On a PC, go to the Start menu and check your Control Panel under the Settings menu. If you have QuickTime installed, there should be QuickTime components in your Control Panel. Open the QuickTime control panel to see which version you have.
    On a Macintosh (system 8 or 9) find the QuickTime control panel in the Control Panels on the Apple Menu.
    When you first run Pilote Número Uno it will check for you. On Windows 95 and 98 it will also automatically run the QuickTime installer if you so wish. For later operating systems, please find the QuickTime 5 installer on this disc or later versions available from http://www.apple.com.
    
    
12. How do I repeat the question during a game?
    Most games have the facility to repeat the question. On some games Pilote's head appears in the corner. Simply click him to repeat the question. On the other games try exploring elsewhere (like the child's face) to find the hidden 'question encore' button.
    
    
13. How can I record my scores?
    There is no way of recording scores built in to Pilote Número Uno. However, you could use the built-in screen capture/printing facility of Windows or Macintosh, if appropriate. See note 4.
    
    
14. Why can't I hear any sound?
    Firstly ensure that your speakers are connected correctly and switched on. Can you hear other sounds through your speakers?
    Ensure that your sound has not been muted accidentally. Right click the small speaker icon on the bottom right of your screen to check sound settings.
    
    
15. Where do I find the 'Carnet de conducir'?
    You will find it in the folder called Resources on this CD-ROM. Right click the CD to explore it or simply click here.
    
    
16. How do I get more copies of the CD-ROM?
    Further copies of the Pilote Número Uno CD-ROM and others in the series are available from Kent Educational Television. Visit www.ketv.co.uk or contact:
    KETV Language Videos, Fred Martin Studio, Barton Road, Dover, Kent CT16 2ND England.
    Telephone: +44 (0)1304 202827 Fax: +44 (0)1304 213824 E-Mail : info@ketv.co.uk
    
    
17. I have learned all the games. How can I learn more?
    There are other Video and CD-ROM products available and being published all the time. Visit www.ketv.co.uk or contact:
    KETV Language Videos, Fred Martin Studio, Barton Road, Dover, Kent CT16 2ND England.
    Telephone: +44 (0)1304 202827 Fax: +44 (0)1304 213824 E-Mail : info@ketv.co.uk
    
    
18. What if I can't find the solution to my problem here?
    Try visiting www.pilotelanguages.com for the latest information regarding Pilote Número Uno and other Pilote Languages products. Pilote Languages and KETV are unable to offer instant technical support. However, if you would care to e-mail our developers at support@pilotelanguages.com, they will try to suggest a way forward.
    
    
    

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